American Customer Satisfaction Index (ACSI)

Tags: Glossary

Released for the first time in October 1994, an economic indicator and cross industry measure of the satisfaction of U.S. household customers with the quality of the goods and services available to them—both those goods and services produced within the United States and those provided as imports from foreign firms that have substantial market shares or dollar sales. The ACSI is co- sponsored by the University of Michigan Business School, ASQ and the CFI Group.

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