Delivery Performance to Request Date

Tags: Glossary

The percentage of orders that are fulfilled on or before the customer's requested date used as a measure of responsiveness to market demand. Delivery measurements are based on the date a complete order is shipped or the ship-to date of a complete order. A complete order has all items on the order delivered in the quantities requested. An order must be complete to be considered fulfilled. Multiple line items on a single order with different planned delivery dates constitute multiple orders, and multiple planned delivery dates on a single line itemalso constitute multiple orders. Calculation: [Totalnumber oforders deliveredin full and on time to the customer's requestdate] / [Total number oforders delivered]

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